TERMS & CONDITIONS

All references to brand name or registred trade mark  are for identification purposes only. All brand showed in that websiteare the registered trademarks of their respective companies.

Luxury Brand Italy  would like to thank all our customers for the rapid growth of our business. We therefore have implemented new terms and conditions in order to process your orders more efficiently, and provide you with the best assistance.

We would like to inform our customers that prices are subject to an increase of 5% to 10%. Although we try to offer the best prices possible, we cannot avoid to charge part of the costs related to the increase of fuel charges, the whole international market is subject to. Therefore, please be advised that prices may vary depending on the increase of fuel charges.

Please take your time to read the new terms and conditions section before placing your order.

Minimum Quantity
Required only where shown.
Luxury Brand kindly request customers to respect the minimum quantity for each color and style as shown on stock list. Orders that do not meet those requirements will not be processed. Customers, who need a different quantity from that specified on our stock list, are requested to contact us at info@luxurybrand.net before placing the order.

Quantity of products available on stock list
Luxury Brand tries to meet all customers requests, however, we adopt the policy “first come, first serve”. Therefore, the available quantity of some products may differ from what specified on our stock list due to the amount of requests previously received. Please be advised that some stocks may not be available by the time an order is placed. In case any of the above situations occur, we will promptly inform our customers in order to help them revising their orders.

Trial orders
Customers interested in viewing our products before the purchase, should be informed that they will be charged the full costs of items and shipping and handling.
For further information available in the Refund Policy section,

Currency
USD for US customers only.

Euros for all other countries.


Payment methods
A. Bank transfer (T/T)
B. Credit card

Authenticity of products
We would like to inform our customers that although we are aware that the market is flooded with well made replicas, Luxury Brand guarantees the authenticity of their products.
Customers are entitled to ask the brand company in their country for a certificate of authenticity. In the remote case customers If the goods are fake which never happens, ship them back to us and we will send you a refund by the original method of payment.

Order Form
The Order Form must be completed in all its part and sent back to Luxury Brand by fax or email.
Customers are responsible for all the information provided.
We ask all our customers to pay particular attention to the following fields:

• Correct business address and/or name;
• ID or Social Security numbers are required for US customers (in case you cannot provide the following information, please input your email address and phone no. in order to be contacted by UPS or FedEx);
• Email address, phone no., Vat/ID Code: where applicable;
• Choose currency (USD for Us customers only);
• Item no., color, quantity, and prices of products;
• Mark your choice of Payment;
• In case customers prefer to use their own courier, the name of the carrier the account no. must be indicated.
  

Claim for defective products
Customers are requested to inspect all items within 3 business days from receipt, as Luxury Brand is not responsible for any damage occurred after this period of time. Please report any damage to us by email info@luxurybrand.net including detailed pictures of the defective/damaged product.

Luxury Brand does not accept claims concerning the following reasons:
A. Ordering the wrong color;
B. Ordering the wrong size - sizes of products are specified on the stock list, customers are advised to check sizes carefully before placing your order. Size of items is shown in cm.

Refund of defective products
After Luxury Brand will confirm the receipt of claim, customers are requested to send back the defective product. The refund will occur by the original method of payment.
For further information available in the Refund Policy section.

Refund policy

• Luxury Brand does not refund the costs related to shipping and handling;
• Customers are also in charge of the costs concerning the return of products;
• All products must be returned in their original conditions. If any removable parts, labels etc. are missing, Luxury Brand will be unable to process your request and the product will be returned to you.
• Products must be returned to the origin specified by Luxury Brand;
• Shipment and handling of returned products must be taken care by a tracking service such as an express courier;
• Customers are responsible for any problems related to the shipping of returned products, i.e. custom charges, damages etc.;
• An invoice specifying the reason for the return of products must be included, as Luxury Brand is not allowed to import goods.
• Luxury Brand does not refund import duties applicable in customers’ countries.

Luxury Brand authorizes and processes the reimbursement, once the products are inspected and their good condition validated.
All refunds are processed by the original payment method received.

Shipping and handling Terms
The costs of delivery and custom duties are charged to the customers. All items are shipped via UPS or FedEx. In case customers use their own courier service, Luxury Brand applies a 5% discount on the products’ value. All items will be shipped after the receipt of payment and delivered in 3 to 7 days, depending on the type of service chosen by the customer (Express or Standard).
Customers are asked to note that delivery may be subject to a 2-3 days delay during holiday seasons.
Customers are required to accurately fill in the order form, in order to avoid any consequent delay in processing the order. Customers should be advised that Luxury Brand is not responsible for the following problems concerning the delivery:

• incomplete or wrong address;
• wrong name of the consignee;
• incorrect tax ID;
• absence of consignee with related delay in delivery or loss/theft of unattended package when delivered.
  

Shipping and handling Costs
The prices mentioned below refer to minimum orders. For larger orders, Customers are asked to contact Luxury Brand for quotations.
We remind our Customers that shipping and handling prices do not include custom duties and/or taxes applicable in their countries, as per the following FOB conditions:
As mentioned in our shipping and handling terms’ section, in case customers use their own courier service, Luxury Brand applies a 5% discount on the products’ value.

Europe
For any amount up to Euro 1000.00, the shipping cost is fixed at Euro 150.00. For orders above Euro 2000.00, the shipping cost is 5% of the order.


USA
For any order up to USD 1000.00 the shipping cost is fixed at USD 180.00. For orders above USD 2000.00, the shipping cost is 6.5% of the order.


Australia
For any order up to Euro 1000.00, the shipping cost is fixed at Euro 200.00. For orders above Euro 2000.00, the shipping cost is 10% of the order.


All other countries
For any order up to Euro 1000.00, the shipping cost is fixed at Euro 150.00. For orders above Euro 2000.00, the shipping cost is 7.5% of the order.

These Terms and Conditions apply until further notice. For any controversy we are referred to the Italian Court and EEC regulations. For any questions and/or information, please contact info@luxurybrand.net

JUNE 2007